Privacy Policy
Effective Date: 21/10/2025
Business Name: SereneSleep Studies
ABN: 45 237 929 864
Contact: serenesleepexp@outlook.com/ 0420 673 857
Privacy Policy
SereneSleep Studies ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
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We may collect personal information such as:
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Your name
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Email address
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Phone number
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Billing or shipping address
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Payment details (processed securely through third-party providers)
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Any other information you provide via our website, services, or communications
We only collect personal information that is reasonably necessary for our business.
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We collect personal information in a variety of ways, including:
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When you visit or use our website
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When you contact us by email, phone, or online forms
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When you make a purchase or booking
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You can choose not to provide certain information, but this may limit your ability to use some features of our services.
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We use your personal information to:
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Provide and improve our services
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Process transactions and deliver products/services
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Communicate with you about your account or orders
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Respond to inquiries and provide customer support
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Send marketing communications (with your consent)
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Comply with legal obligations
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We may disclose your personal information to:
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Our employees and contractors
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IT and website hosting providers
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Marketing and analytics partners (e.g., Google Analytics)
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Legal, regulatory, and law enforcement authorities if required by law
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We will never sell your personal information to third parties.
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Our website may use cookies and similar technologies to enhance user experience and collect usage data. You can disable cookies in your browser settings, but this may affect functionality.
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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information may be stored in Australia or overseas by trusted third-party providers. We ensure any international data transfers comply with Australian privacy laws.
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You have the right to:
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Access the personal information we hold about you
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Request corrections if your information is inaccurate, out-of-date, or incomplete​
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We may update this Privacy Policy occasionally to reflect changes in our practices, legal obligations, or technology. The latest version will always be available on our website with the effective date.
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If you have any questions, concerns, or complaints about our privacy practices, please contact us:
📧 Email: serenesleepexp@outlook.com
If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:
🔗 https://www.oaic.gov.au/